Colonial Life continues to make things more simple, modern and personal for customers with the launch of its online claims service.
The new service allows customers to simply and quickly file disability, accident, cancer, critical illness, hospital confinement and vision claims online. A conversational, easy-to-use claims “wizard” process guides them through a set of questions personalized for their type of coverage. Customers also can easily upload supporting claim documentation from their computer or mobile device.
And they don’t need to worry about skipping important steps, because the program won’t send the claim until all required questions have been answered. Once the claim is filed, customers receive electronic confirmation the claim has been forwarded to Colonial Life.
“Online claims filing provides a convenient, simple way to file claims and allows us to pay claims even faster,” said Deb Rasmussen, Colonial Life’s vice president of claims.
To use the online claims service, customers can log onto Colonial Life’s website and click on Individuals & Policyholders to register for the secure policyholder website. From there, the Claims Center tab brings up links to claims filing options.
Online claims filing is the latest claims enhancement for Colonial Life customers. The company has also released an electronic claims correspondence capability that allows customers to view claims-related letters on Colonial Life’s policyholder website.
“Helping people at the difficult times in their lives is at the heart of what we do,” Rasmussen said. “Making the claim submission and payment process faster and easier for customers is a top priority.”
Colonial Life’s customers continue to report high satisfaction with the company’s claims service. Results of an external survey released last month showed 95 percent of Colonial Life claimants were satisfied with the overall handling of their claim last year.
Watch the online claims video to learn more about Colonial Life’s online claims filing service.